• Q: How do I book a session?

  • A: Email us at pontypriddcentre@gmail.com, call 07828625764 or use our enquiry form.

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• Q: What are your opening hours?

  • A: We are open at the centre on 

    Tuesdays, Wednesdays and Saturdays, however, we offer community sessions throughout the week. Contact us to discuss a specific day and time.

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• Q: Is there a refferel fee?

  • A: Yes. A one-off payment of £50 will cover all the preparation before your family time starts like your risk assessment and admin. 

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• Q: Who can use this service?

  • A: We accept referrals from the family courts, local authority

    , mediation services and on a self-referral basis.

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• Q: What payment methods do you accept?​

• A: Bank transfer details will be provided before the session

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• Q: Do you provide legal advice?

  • A: No, our focus is on family time services.

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• Q: What is a Children's Contact Centre?

  • A: The centre is a safe, controlled environment for children to spend valuable, enjoyable time with thier key family members. For more info see our 'About us' page.